Smartycam Issues

Chris Parks · Posted: Fri Mar 29, 2013 3:58 am Post subject: Smartycam Issues

i believe the SC software works on some computers and not on others. I have six computers, it works on five of them and the sixth which i use at the track will not talk to the camera when we go online in Smarty Manager. Any clues as to why?
_________________
understeer happens on road courses and usually is pronounced with a British accent. Push happens on ovals and usually is pronounced through a wad of chew. Other than that, I don't think there's a difference - Jim Derrig

Chris

Michael Taksa · Posted: Fri Mar 29, 2013 8:51 am Post subject:

Are you running "Windows 95" on the "Track" laptop? Smile

Chris Parks · Posted: Fri Mar 29, 2013 6:48 pm Post subject:

Win 7 on all computers. The only thing it won't do is show a live online picture on the computer which is a pain when I use it to set up the view I want for different sessions.
_________________
understeer happens on road courses and usually is pronounced with a British accent. Push happens on ovals and usually is pronounced through a wad of chew. Other than that, I don't think there's a difference - Jim Derrig

Chris

Josh Hanrahan · Posted: Tue Apr 02, 2013 9:59 am Post subject: SmartyCam Online

Hi Chris,

A couple things that you can try to get Online working in SmartyManager...

-Be sure that you are running the software with admin privileges. To do so, right click on the SmartyManager icon on your Desktop and go to Properties>>Compatibility>>Privilege Level>>check the box for Run this program as an administrator.

-Make sure that you are running the latest version of SmartyManager, which should be version... 1.08.06. If not, go to www.aim-sportline.com and grab it.

-Lastly, ensure that your camera has the latest firmware installed in it. If it is the standard SmartyCam, the last release was 1.03.10.

Let me know if we can help.
_________________
Josh Hanrahan
Technical Service

AiM Sports, LLC
31889 Corydon Street, Suite 130
Lake Elsinore, CA 92530
800.718.9090
www.aimsports.com

Chris Parks · Posted: Thu Apr 04, 2013 5:42 pm Post subject:

Thanks Josh. The latest software and firmware are being used and I will check the rest. I have been tols this is a random issue??
_________________
understeer happens on road courses and usually is pronounced with a British accent. Push happens on ovals and usually is pronounced through a wad of chew. Other than that, I don't think there's a difference - Jim Derrig

Chris

Josh Hanrahan · Posted: Fri Apr 05, 2013 9:22 am Post subject: SmartyCam Online View

Chris,

It is an common issue, but annoying nonetheless. Something else that I have done in the past to remedy this issue is...

Check your Microsoft NetFramework. It may need to be updated... www.microsoft.com/net

Again, let us know how it goes and if we can help with anything else.
_________________
Josh Hanrahan
Technical Service

AiM Sports, LLC
31889 Corydon Street, Suite 130
Lake Elsinore, CA 92530
800.718.9090
www.aimsports.com

Chris Parks · Posted: Fri Apr 05, 2013 4:33 pm Post subject:

Josh, I am sorry to report no success with the admin suggestion. I will look at the network framework today. Thanks.
_________________
understeer happens on road courses and usually is pronounced with a British accent. Push happens on ovals and usually is pronounced through a wad of chew. Other than that, I don't think there's a difference - Jim Derrig

Chris